Shipping policy
Shipping Policy for m mart
At m mart, we aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy, including processing times, shipping options, and costs.
1. Order Processing Time
Order Confirmation: After placing your order, you will receive an email confirmation. Please allow up to 24 hours for order processing.
Production Time: As we use a print-on-demand service, please allow 2-5 business days for production before your order is shipped.
2. Shipping Options & Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time is 5-10 business days after production.
Expedited Shipping: Estimated delivery time is 3-5 business days after production.
Express Shipping: Estimated delivery time is 1-3 business days after production.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, postal delays, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of the order and the delivery destination.
We offer free standard shipping on orders over 2000 within Rajeshthan.
4. International Shipping
We shilp orders only in india.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
6. Address Changes
Please ensure that the shipping address provided at checkout is correct. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If you need to change your shipping address, please contact us immediately at info@mmart.in. Address changes may not be possible after the order has been shipped.
7. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at info@mmart.in within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.
8. Contact Us
For any questions or concerns regarding shipping, please contact us:
Email: info@mmart.in
Refund & Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mmaart.in
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mmaart.in
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mmaart.in
By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.
- The user may carefully read all the information on products and services as provided in relevant sections and in FAQs.
- No material from this site or any other website owned, operated, controlled or licensed by mmaart and/or its associates or its sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without the written permission of the mmaart. Violation of this condition is a violation of copyright and other proprietary rights of the Company and/or its associates or sister concerns or affiliates and will attract legal action as per existing laws of the Government of India.
- The products/services provided on this site are without warranties of any kind either expressed or implied and mmaart disclaims all or any of them fully. mmaart does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and mmaart shall not be under any obligation to ensure compliance or handle complaints.
- There is sometime a possibility of extra charges like Octroi, Taxes or Duties which are to be borne by the recipient at the time of delivery. Please note that mmaart does not control these charges.
- The delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
- The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handmade items. There may, hence, be a variation in the pictures and the respective products. mmaart, at its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.
- Under no circumstances whatsoever shall mmaart be liable for any loss of data, loss of profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered on the site Notwithstanding the foregoing, in no event shall mmaart be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to mmaart for that specific service/product.
- In an effort to provide our customers with the most current information, mmaart will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.
- Users who have availed services through mmaart.in by selecting one or more listed service providers: mmaart.in reaches out to these users via SMS / E-mail / Call / WhatsApp messages Online after their scheduled appointment schedule and ask them for Feedback on their experience or inform them on the latest product updates from the Service provider. mmaart.in has complete ownership of this flow of feedback collection.
- Notwithstanding any or all of the terms, conditions & disclaimers stated herein above and in FAQ or elsewhere in the site, any refund or payment by mmaart to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant. AND further that all such refunds/payments if any when made shall be subject to 10% deduction on account of Bank charges and other processing overheads.
- If the user has any questions, doubts or confusion in regard to any of the terms & conditions set out herein, he should seek clarifications from us through email support@mmaart.in and should wait for a written clarification before using the service
- In case of a query, concern, or complaint in relation to compliance issues related to Consumer Protection (E-Commerce) Rules, Consumer Protection Act and Information Technology (Sensitive Personal Data or Information) Rules, at grievance@mmaart.in.
- The user of mmaart is presumed to have read all the terms and conditions herein and FAQ and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection with any provision, both the parties hereto, shall endeavour to settle dispute amicably. In event Parties fail to settle within 30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act, 1996. All the disputes will subject to the Judiciary of Bhinmal, Jalore Jurisdiction.